RISK SOLUTIONS

Making a complaint​​

Inicio Risk Solutions Ltd 

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We're committed to delivering a first-class service, but we recognise that sometimes things don't go as expected.

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If for any reason we have not met your expectations, please let us know as soon as possible by calling us on 020 8135 6418, writing to The Complaints Manager, Inicio Risk Solutions Ltd, 25 Maddox Street, London W1S 2QN, or emailing info@iniciorisksolutions.com.

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If we're unable to resolve your concerns within three working days, we will continue to investigate the matter. We will formally acknowledge your complaint, explain our understanding of your concerns, and send you a copy of our complaints process so you understand what happens next — including your right to refer the matter to the Financial Ombudsman Service (FOS) for an independent assessment.

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We aim to keep you regularly informed about our investigation and to give you a final response no later than 8 weeks after you first raised the matter. If you're not happy with our final response, or if 8 weeks have passed without one, we will tell you about your eligibility to refer your complaint to the Financial Ombudsman Service.

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The Financial Ombudsman Service

The FOS Consumer Helpline is 0800 023 4567 (free from a fixed line) or 0300 123 9123 (free for mobile-phone users paying a monthly charge for calls to numbers starting 01 or 02). Alternatively, you can contact them at:

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Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR

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www.financial-ombudsman.org.uk

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A full copy of our complaints procedure is available on request.